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Shipping & Returns

We do not ship Kratom to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, The District of Columbia, or Tennessee.  This is not a fully inclusive list of all shipping restrictions.

We currently ship to all other states throughout the United States

We do not ship Internationally

Same Day Shipping Policy:  We know that quick delivery of your order is of high importance.  We ship all orders USPS Priority, Express Mail or FedEx Standard Overnight (no Saturday and Sunday delivery) the same day for orders placed before 1:00 pm PST Monday-Friday. If your order is placed after the same day cut off time, it will be shipped on the next available shipping day. Orders placed after 1:00 p.m. on Friday will be shipped on Monday (except holidays).  Most deliveries for Priority mail in the USA are 2-3 shipping days, but delays do occur, and 1-2 days for Express mail. Please note that Express Mail is not guaranteed for next day delivery to all locations in the USA. We do not guarantee your order with be delivered within the quoted delivery time frames by third-party shippers, and we do not guarantee next day delivery for Express mail. 

We do not refund late Express mail shipments or delayed deliveries, unless the fault lies with KratomExperience. Express mail is shipped with signature required for delivery unless you specify with you order that you want to waive delivery signature requirement. For FedEx Standard Overnight shipping service we do not recommend that you order on Friday because the service does not delivery on Saturday and Sundays.

Payment must be received before the shipping cutoff to qualify for same-day shipping.  Orders received before, but paid after the shipping cutoff, will be shipped on the next available business day.  Alternative payment methods such as bank transfers or checks/online checks are subject to delay pending payment resolution.  First-time eCheck customers may be subject to wait for funds to clear (typically 2-5 business days) before the order can be shipped.  Repeat eCheck customers may have this wait period waived upon approval from management.  Additional fees caused by failure to pay (as a result of the customer or their bank refusing payment) must be covered.  Failure to pay for orders and additional fees incurred will result in an account hold until payment is reconciled.

Order Tracking:  Once your order has been shipped you will receive and email notification with a tracking number. You can also check tracking information by signing in to your account. Please note that tracking may not show up in the tracking systems until later at night the day of shipping.

Returns Policy:  No Questions Asked - 100% Customer Satisfaction:  You may return any unopened item(s) for any reason within 10 days of delivery for a store credit or full refund excluding all shipping costs.  Please contact us by email for an return authorization number.

Our Shipping Policy and Guarantee:  We guarantee that your order will be delivered to the address you provided.  For the purposes of this delivery guarantee, delivery is defined as USPS/FedEx tracking confirmation of delivery.  Once USPS/FedEx tracking reflects delivery, your order for the purposes of our responsibility and liability is consider delivered.  We do not provide any refunds or replacements of any orders lost or stolen or lost after delivery has been confirmed through USPS/FedEx tracking.  USPS Express Orders are shipped with signature for delivery requirement.  If you request no signature required for delivery for your Express Mail, then you hereby expressly relieve us any delivery problems of receiving your order after USPS tracking reflects that your order was delivered.

We process and ship orders out of our primary warehouses in Reno, Nevada.

Send all inquiries, returns and payments to us directly
(Contact customer service directly before sending any mail or packages)

In addition to state laws, we may be unable to ship orders to some localities such as San Diego, Sarasota County, Jerseyville, Alton and several counties/cities in Mississippi.  Please consult local laws for legality in your area and contact customer service for up-to-date shipping restrictions within the United States.


This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will share your personal information with third parties only in the ways that are described in this privacy statement. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. We use your information to:

·         -Fulfill your order

·        - Email you an order confirmation, payment receipt and tracking information.

·        -Send product updates.

·         -Respond to customer service requests.

·        - Administer your account.

·         -Send you a newsletter.

·        - Send you marketing communications.

·        - Respond to your questions and concerns.

·         -Improve our Web site and marketing efforts.

·       - Conduct research and analysis.

·        -Display content based upon your interests

-We may also disclose your personal information:

·      -- as required by law such as to comply with a subpoena, or similar legal process.

·      --   when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

·      -- if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,

·         to any other third party with your prior consent to do so.


Third Party E-Commerce Solutions Provider

Our shopping cart is hosted by our e-commerce solutions providers. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. These companies does not use this information for any other purpose.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us through our contact us page. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately.