Please add us to your email contact list to ensure you receive critical updates to your order. Check your spam/email filters if you are not receiving our order and shipping confirmations.
Holiday Shipping Alert:
As we approach the holiday season, we strongly recommend customers keep extra product on-hand and to order 2-3 weeks early. Extreme shipping volumes, winter weather and seasonal/new postal workers can cause shipping delays of up to 5-10 business days, especially from the week of Thanksgiving until the first full week of the new year.
Customers trying to avoid delays should not order the week of Thanksgiving, the following Monday (Cyber Monday) or the week before Christmas as these tend to be the worst days for shipping volume with the most delays. Extreme winter weather (even if not in your region) can impact nationwide shipping times.
Customers with time sensitive shipments during this time are strongly encouraged to purchase FedEx Express shipping to minimize delays.
Upcoming Holidays/Closure Dates:
Veterans Day: Friday, Nov. 10 (Observed)
Thanksgiving: Thursday, Nov. 23
Thanksgiving: Friday, Nov. 24 (Observed)
Christmas: Monday, Dec. 25
New Year's Day: Monday, Jan. 1
Martin Luther King, Jr. Birthday: Monday, Jan. 15
Presidents’ Day: Monday, Feb. 19
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Shipping orders same-day Monday through Friday (except holidays listed above) for orders placed before the shipping cutoff (1:00pm PST/4:00pm EST).
FedEx Standard Overnight and 2-day do not deliver on weekends.
We do not ship Kratom to Alabama, Mississippi, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Tennessee or the District of Columbia. Restrictions on enhanced Kratom products may apply to other states.
Quality and Safety Matters - Our customers have relied on us for the highest quality Kratom for over 10 years. Our Powdered Kratom products undergo strict quality assurance processes including independently testing our Kratom supply with USA-based Certified Labs. In addition to our suppliers’ lab testing and certifications, we do our best to ensure the highest quality and 100% customer satisfaction.
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