Please add us to your email contact list to ensure you receive critical updates to your order. Check your spam/email filters if you are not receiving our order and shipping confirmations.
We've been experiencing ongoing troubles with credit card payments, and we're offering 15% discounts on any retail Kratom products paid with direct payments (bank wires, money order, etc).
"Special Pricing" products already include this direct payment discount. Email us directly for further details.
ALERT: Potential Shipping Delays
We're still encouraging customers to order 1-2 weeks early and keep plenty of extra product on-hand. Even as winter weather subsides, USPS has experienced continuous issues with logistics. Further challenges with high priority for vaccines shipments and record shipping volumes may create delays well into summer.
Customers are encouraged to order early and keep extra product on-hand. Customers with time-sensitive shipments should consider FedEx Express shipping services or USPS Express to minimize delays.
Upcoming Federal Holidays:
Monday, May 31 (Memorial Day)
Monday, July 5 (observed Independence Day)
Monday, September 6 (Labor Day)
Monday, October 11 (Columbus Day)
Thursday, November 11 (Veterans Day)
Thursday, November 25 (Thanksgiving Day)
Friday, December 24 (observed Christmas Day)
NOTE: FedEx does not deliver on weekends or most of the holidays listed above
NEW SHIPPING CUTOFF
Our new shipping cutoff is 1:00pm PST/4:00pm EST
Orders successfully placed before the shipping cutoff (Monday through Friday--excluding weekends and USPS/Federal holidays) will be guaranteed for same-day shipping.
Orders placed after the new 1:00pm PST/4:00pm EST shipping cutoff are not eligible for guaranteed same-day shipping and may be shipped on the next business day.
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Shipping orders same day Monday through Friday (except holidays) for orders placed before the shipping cutoff (1:00pm PST/4:00pm EST).
FedEx Standard Overnight and 2-day do not deliver on weekends.
We do not ship Kratom to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Tennessee or the District of Columbia.
We do not currently ship extracts to Utah, Arizona or Georgia. Customers in these states who checkout with extract products will have them removed from their order and emailed directly.
Quality and Safety Matters - Our customers have relied on us for the highest quality Kratom for over 10 years. Our Powdered Kratom products undergo strict quality assurance processes including independently testing our Kratom supply with USA-based Certified Labs. In addition to our suppliers’ lab testing and certifications, we do our best to ensure the highest quality and 100% customer satisfaction.
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