Please add us to your email contact list to ensure you receive critical updates to your order. Check your spam/email filters if you are not receiving our order and shipping confirmations.
We've been experiencing ongoing troubles with credit card payments, and we're offering 15% discounts on any retail Kratom products paid with direct payments (bank wires, money order, etc).
"Special Pricing" products already include this direct payment discount. Email us directly for further details.
Upcoming Federal Holidays:
Wednesday, November 11 Veterans Day
Thursday, November 26 Thanksgiving Day
(We will also be closed for Friday, November 27th this year)
Friday, December 25 Christmas Day
Friday, January 1 New Years Day
NOTE: FedEx does not deliver on weekends or most of the holidays listed above
Shipping update: URGENT HOLIDAY WARNING
In addition to ongoing COVID and election related delays, we are expecting a record online holiday season over the next two months with extreme shipping volumes and potential weather delays.
Customers should expect delays of up to a week or more for USPS Priority. We are strongly encouraging customers to order early and keep plenty of supply on-hand in the case of delays. USPS Express may also experience many more delays than normal.
If you have a time-sensitive shipment and are concerned about potential delays or cannot risk having your shipment delayed, you should purchase an Express shipping option to minimize delays.
We will be closed on Thanksgiving and the day after (Black Friday) this year. See below for our full list of holidays and closures. Orders placed after the shipping cutoff on Wednesday will not be shipped until the following Monday.
We appreciate your patience and understanding during this holiday season. Our team is working with USPS and doing their best to minimize all delays.
NEW SHIPPING CUTOFF
Our new shipping cutoff is 1:00pm PST/4:00pm EST
Orders successfully placed before the shipping cutoff (Monday through Friday--excluding weekends and USPS/Federal holidays) will be guaranteed for same-day shipping.
Orders placed after the new 1:00pm PST/4:00pm EST shipping cutoff are not eligible for guaranteed same-day shipping and may be shipped on the next business day.
USPS Postage Increase
USPS has increased all postage costs for the holiday season and will be following up with a permanent increase in January.
Our USPS and Priority and Express prices have been changed to reflect this.
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Shipping orders same day Monday through Friday (except holidays) for orders placed before the shipping cutoff (1:00pm PST/4:00pm EST).
FedEx Standard Overnight and 2-day do not deliver on weekends.
We do not ship Kratom to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Tennessee or the District of Columbia.
We do not currently ship extracts to Utah, Arizona or Georgia. Customers in these states who checkout with extract products will have them removed from their order and emailed directly.
Quality and Safety Matters - Our customers have relied on us for the highest quality Kratom for over 10 years. Our Powdered Kratom products undergo strict quality assurance processes including independently testing our Kratom supply with USA-based Certified Labs. In addition to our suppliers’ lab testing and certifications, we do our best to ensure the highest quality and 100% customer satisfaction.
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