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Shipping and Supply Updates During Coronavirus Pandemic
UPDATED 7/15/20 - USPS SHIPPING ALERT
We have been seeing a number of USPS delays for our customers over the last month and many shipping schedules have changed from their normal 2-3 business days. Customers should expect delays for USPS Priority shipments of up to a week, and should continue to keep extra product on-hand and order early.
Customers with time-sensitive shipments are highly encouraged to order with Express shipping options to avoid longer shipping delays. We have seen USPS Express delays lately (usually 1-3 business days), and FedEx will be the quickest and most reliable option (all FedEx deliveries have been on time this month).
NEW SHIPPING CUTOFF
Our new shipping cutoff is 1:00pm PST/4:00pm EST
Orders successfully placed before the shipping cutoff (Monday through Friday--excluding weekends and USPS/Federal holidays) will be guaranteed for same-day shipping.
Orders placed after the new 1:00pm PST/4:00pm EST shipping cutoff are not eligible for guaranteed same-day shipping and may be shipped on the next business day.
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We've been experiencing ongoing troubles with credit card payments, and we're offering 15% discounts on any retail Kratom products paid with direct payments (bank wires, money order, etc).
"Special Pricing" products already include this direct payment discount. Email us directly for further details.
Upcoming Federal Holidays:
Monday, September 7 Labor Day
Monday, October 12 Columbus Day
Wednesday, November 11 Veterans Day
Thursday, November 26 Thanksgiving Day
Friday, December 25 Christmas Day
NOTE: FedEx does not deliver on weekends or most of the holidays listed above
Shipping orders same day Monday through Friday (except holidays) for orders placed before the shipping cutoff (1:00pm PST/3:00pm EST).
FedEx Standard Overnight and 2-day do not deliver on weekends.
We do not ship Kratom to Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Tennessee or the District of Columbia.
We do not currently ship extracts to Utah, Arizona or Georgia. Customers in these states who checkout with extract products will have them removed from their order and emailed directly.
Quality and Safety Matters - Our customers have relied on us for the highest quality Kratom for over 10 years. Our Powdered Kratom products undergo strict quality assurance processes including independently testing our Kratom supply with USA-based Certified Labs. In addition to our suppliers’ lab testing and certifications, we do our best to ensure the highest quality and 100% customer satisfaction.
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